How to use 5000 Series Wireless Video Doorbell
Get the most out of your appliance in no time.
Your guide to 5000 Series Wireless Video Doorbell
Everything you need to know about the 5000 Series Wireless Video Doorbell
Feel Safe, Feel Home.
Experience the feeling of absolute safety, wherever you are. Philips Home Safety, a comprehensive and easy-to-use system designed to protect what matters most to you.
Frequently asked questions
- What SD cards are compatible with my Philips Home Safety Camera/Doorbell?
- Can I view the videos of my Philips Home Safety Camera remotely?
- How secure is my data when I use my Philips Home Safety Camera?
- How to access my Philips Home Safety camera's feed on multiple devices
- How can I reset and pair my Philips Home Safety Camera/Doorbell again?
- I cannot connect my Philips Home Safety Camera/Doorbell to my Wi-Fi
- What are the Mode settings of my Philips Home Safety Camera/Doorbell?
- What are the Wi-Fi requirements for my Philips Home Safety Camera/Doorbell?
- How do Movement/AI Detection of my Philips Wireless Doorbell/Spotlight Camera work?
- How far can my Philips Home Safety Camera/Doorbell be from my router?
- How to exclude an area from my Philips Wireless Doorbell/Spotlight Camera
- How to use Biometric authentication on my Philips Home Safety app
- What are the storage options for my Philips Home Safety Camera/Doorbell?
- What is the Tamper Alarm on my Philips Wireless Doorbell/Spotlight Camera?
- How to receive push notifications for my Philips Doorbell and Wireless Spotlight Cameras
- How to install my Philips Wireless Video Doorbell?
- Where is my Philips Home Safety App available?
- Critical Home Safety App update for my Philips Home Safety Cameras
Troubleshooting and solutions
Troubleshooting for your 5000 Series Wireless Video Doorbell.
- I cannot find out whether my WiFi network is 2.4GHz/5GHz
- My Philips Wireless Spotlight Camera/Video Doorbell does not turn on
- I receive too many notifications from my Philips Wireless Doorbell/Spotlight Camera
- My Philips Home Safety Camera/Doorbell is already paired to another account
- What does the light on my Philips Video Doorbell mean?
Get in touch with our support team
Call us
Mon, Tue, Wed, Thu, Fri, Sun : 08:00-19:00
800 752 6666
Dear Customer,
We sincerely apologize for the inconvenience caused, as our call center is currently unavailable due to a technical issue.
Kindly reach out to us via email and we will get back to you as soon as possible.
Thank you for your understanding, and please accept our apologies for the inconvenience.
عملاؤنا الكرام،
نود أن نعتذر عن عدم تمكنكم من التواصل معنا عبر مركز الاتصال في الوقت الحالي بسبب عطل فني.
نرجو منكم التكرم بالتواصل معنا عبر البريد الإلكتروني وسنقوم بالتواصل معكم والرد على استفساراتكم في أقرب وقت ممكن.
نشكر تفهمكم واعتذارنا عمّا حدث.
شركة فيليبس
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